This article is troubleshooting Mail Archiving Automation that stopped from working.

​Emoji :blue_book: Check if an Archiving Policy is assigned

1. Go to mail.outlook.com

2. Right click on the desired folder.

3. Check if there’s an Archive Policy selected or assigned
   
   

   

​Emoji :blue_book: Check if the affected mail are connected to a disabled account

1. Go to https://admin.exchange.microsoft.com/

2. On the left side pane, go to Recipient → Mailboxes

3. Select the mailbox and a right side pane will appear.

4. Go to Delegation tab and check Send as and Read and manage for inactive accounts and remove them.

   1. To delete a user from the mailbox Delegation, click on Edit, then select the user and click Delete
      
      

      

​Emoji :blue_book: Check if the affected mail is a shared mailbox

1. Go to https://admin.exchange.microsoft.com/

2. On the left side pane, go to Recipient → Mailboxes

3. Select the mailbox and a right side pane will appear.

4. Check if there’s “Shared mailbox” under the Mailbox Name.
   
   

   

   
   

5. If it says “User mailbox”, then you need to convert it to Shared mailbox.

6. To convert to Shared mailbox, just select the mailbox, and go to Others tab and click Convert to shared mailbox as shown below:
   
   

   

Run archiving policy manually

1. Open Powershell as administrator.

2. Run each lines one by one.

   1$cred = Get-Credential 2 3Connect-ExchangeOnline -Credential $cred -ShowProgress $true 4 5Start-ManagedFolderAssistant -Identity <<mailbox name, ex: alerts@ticketboat.com 6 7Disconnect-ExchangeOnline

   You can run these everyday until mailbox storage has enough space.

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