Help Desk
Daily Check Items
General Issues / Topics
Most Common "Issues Reported" for Remote Help Desk
User Cannot Connect To Windows PC
User Cannot Connect To Office.com
User Cannot Connect To Eibo
Most Common "Issues Reported" NOT HANDLED By Help Desk
Any Passwords that are NOT tied to the IT@ticketboat.com account
Lindsay is first contact for Passwords, but typically the answer is that they need to update TII/PII
Any issues emanating from 3rd party sources (e.g. the Ticketmaster website is down)
"Issues Reported" Which Require More Investigation/Escalation
"Eibo is Down" (Either the service is not working or there is a VM Issue.)
Issues By Program/App
Eibo
Most Common Issues:
"Very Slow"
User Cannot Connect
Office.com / M365 / Microsoft 365
User cannot connect to Office.com
Domain / TicketBoat Local Network
User Cannot Connect
Reports and SQL Scripts
BrightData IP Updates
Managed Zones
Managed Users
Processes
Purple Guys
StreamLine Board
Email Follow Up
Response Times
Contacts
SonicWall NetExtender
User Creation
SonicWall Failover Zones
Portal/Backend
Gmail Account Maintenance
"GMail Spam & Inbox" Sheet Link
Emptying Promotions Folder To Save Space
Checking
User Account Creation Process
8x8
JIRA
Frequently asked questions
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Highlight important documentation.
Need more help?
Link to resources such as your service desk, questions & answers or a forum.
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Other resources
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