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Resetting User MFA

Resetting User MFA

Owned by Joie Besabella
Dec 18, 2024
2 min read

Created By Glenn Robuck.

https://ticketboat-my.sharepoint.com/:w:/r/personal/grobuck_ticketboat_com/_layouts/15/Doc.aspx?sourcedoc=%7B20CB8D91-E9F6-4385-8244-7ABD7E7FE6C4%7D&file=Resetting%20User%20MFA.docx&action=default&mobileredirect=true&DefaultItemOpen=1&ct=1734554999689&wdOrigin=OFFICECOM-WEB.MAIN.EDGEWORTH&cid=651625c9-a5b5-4720-83b2-5dfbf9f12105&wdPreviousSessionSrc=HarmonyWeb&wdPreviousSession=a5365496-bbe7-43b5-8798-cf81bd65e7f2

 

You will need to reset the Multifactor of the user.  They will need to delete any existing tokens for Ticket Boat in their Microsoft Authenticator app.  Have them delete their current tokens prior to resetting their MFA. 

You will use EntraAD to reset.  You can get to this directly by going to Entra AD (jump to Step 6, used to be different) 
Per-user multifactor authentication - Microsoft Entra admin center 

Step 6 – Go to: Per-user multifactor authentication - Microsoft Entra admin center 

 

image-20241218-210132.png

Step 7 - Place a check in the box to the left of the user 

 

image-20241218-210225.png

 

Step 8 - Click User MFA settings 

 

image-20241218-210302.png

Step 9 - In the User MFA settings flyout section, place a check box in the first two boxes 

 

image-20241218-210335.png

 

Step 10 - Click ”Save” 

 

image-20241218-210456.png

 

Step 11 - There will be a little indicator window flyout near the top right corner that says it is updating MFA settings, and then that they have been updated. It is complete when you see the green check icon  

Step 12 - The user should now delete any current Ticket Boat entries in their Microsoft Authenticator. 

 

After deleting any Ticket Boat entries in the MS authenticator, the user should now go to outlook.office.com to login.  It should prompt them to then add MFA back to their account. 

 

 

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