Outlook Mail Archiving Automation not working
- Albert Saludaga
This article is troubleshooting Mail Archiving Automation that stopped from working.
Check if an Archiving Policy is assigned
Go to mail.outlook.com
Right click on the desired folder.
Check if there’s an Archive Policy selected or assigned
Check if the affected mail are connected to a disabled account
On the left side pane, go to Recipient → Mailboxes
Select the mailbox and a right side pane will appear.
Go to Delegation tab and check Send as and Read and manage for inactive accounts and remove them.
To delete a user from the mailbox Delegation, click on Edit, then select the user and click Delete
Check if the affected mail is a shared mailbox
On the left side pane, go to Recipient → Mailboxes
Select the mailbox and a right side pane will appear.
Check if there’s “Shared mailbox” under the Mailbox Name.
If it says “User mailbox”, then you need to convert it to Shared mailbox.
To convert to Shared mailbox, just select the mailbox, and go to Others tab and click Convert to shared mailbox as shown below:
After mailbox conversion, automation will not start until 30 days have gone by. Archiving policy can be run manually at this point. To run Archiving manually follow steps below.
Run archiving policy manually
Open Powershell as administrator.
Run each lines one by one.
$cred = Get-Credential Connect-ExchangeOnline -Credential $cred -ShowProgress $true Start-ManagedFolderAssistant -Identity <<mailbox name, ex: alerts@ticketboat.com Disconnect-ExchangeOnlineYou can run these everyday until mailbox storage has enough space.