[Daily Check] Logitix

This page will go over how to check if all systems are good for Logitix on our end.

The troubleshooting steps for issues will be at the end for issues spotted.

Log into Logitix with your credentials.
1. Website: members.logitix.com
Looking to the top left, you should see the logo and three icons.
1. If all icons are green, we are good.
2. If one is red, report it to the appropriate place and continue to troubleshooting.
Click on ‘Order Manager’ from the menu on the side.
1. We are looking for the invoice #'s to be there. Missing are shown as blanks.
  1. If too many missing invoices are missing, there is an issue. Report and continue to troubleshooting.
Click on ‘System Settings’ drop down.
Click on ‘Order & Export’
1. This will pull up a table full of exchanges.
2. What we are looking for:
  1. All the check marks to be there except for export on ‘Logitix Live' and 'TicketsNow’.
  2. The last successful export to be a current day and a recent time.
    1. It exports every couple minutes.

Order & Export Issues:
1. Latest export not up to date and time.
  1. Email listsupport@logitix.com with the relevant information.
    1. Relevant information is the ‘Name’ and when it was last exported.
If some icons are red, click here, https://ticketboat.atlassian.net/wiki/spaces/TB/pages/200245517 .
An error can occur if the file name exceeds the maximum character length which is approximately 45-60 characters. When this happens it will not notate that error was maximum character related it will popular a generic error.

Help Desk